1. Introduction Welcome to AxiDomus, a brand of Noventia s.r.l. ("Company", "we", "our", "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at axidomus.com (the "Site") and use our virtual staging, virtual renovation, and related digital design services (the "Services").
Please read this Privacy Policy carefully. By accessing or using our Site and Services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect We collect information that identifies, relates to, describes, or could reasonably be linked to you ("Personal Information"), including:
- Contact Data: First name, last name, email address, phone number, and brokerage/company name.
- Property & Listing Data: Photos of properties, property addresses, floor plans, and architectural details that you upload or provide to us for the purpose of fulfilling your staging orders.
- Financial Data: Payment details and billing addresses. (Note: All payment processing is handled securely by our third-party payment processor, Stripe. We do not store your full credit card numbers on our servers).
- Usage & Device Data: IP addresses, browser types, operating systems, and data on how you interact with our Site, collected automatically via cookies and tracking technologies.
3. How We Use Your Information We use the information we collect for the following business purposes:
- To deliver our virtual staging and rendering services to you.
- To process your transactions and manage your account or "Credit Bank."
- To communicate with you regarding your orders, revisions, and customer support inquiries.
- To send you marketing and promotional communications (you may opt out at any time).
- To improve our Site, Services, and customer experience.
4. How We Share Your Information We do not sell, rent, or trade your Personal Information to third parties. We may share your information only in the following situations:
- Service Providers: We share data with trusted third-party vendors who assist us in operating our business, such as our CRM platform (GoHighLevel), payment processors (Stripe), email service providers, and specialized AI/rendering processing tools used to generate your staging images.
- Legal Obligations: We may disclose your information if required to do so by law, in response to a subpoena, or to protect the rights, property, and safety of AxiDomus, our clients, or others.
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Cookies and Tracking Technologies Our Site uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our audience is coming from. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Site may not function properly.
6. International Data Transfers AxiDomus operates internationally. While our primary client base is in the United States, our design and operations team is based in Italy. By using our Services, you acknowledge that your information may be transferred to, stored, and processed in the European Union, the United States, and other countries where our third-party service providers operate. We ensure appropriate safeguards are in place to protect your data across borders in compliance with applicable laws, including the GDPR.
7. Data Retention We will retain your Personal Information and Property Data only for as long as is necessary for the purposes set out in this Privacy Policy, including to fulfill our services to you, comply with our legal obligations, resolve disputes, and enforce our legal agreements.
8. Your Privacy Rights Depending on your location (such as the EU under GDPR, or California under the CCPA), you may have the following rights regarding your personal data:
- The right to access the personal data we hold about you.
- The right to request the correction of inaccurate data.
- The right to request the deletion of your personal data.
- The right to opt-out of marketing communications.
To exercise any of these rights, please contact us using the information below.
9. Property Photo Rights & Usage We respect the confidentiality of your real estate listings. Photos uploaded to AxiDomus are used strictly for fulfilling your staging and renovation orders. We may ask for your consent to use your staged before-and-after photos in our public portfolio or marketing materials. We will not use identifying property addresses in our marketing without your permission.
10. Changes to This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us If you have any questions about this Privacy Policy or our data practices, please contact us at:
AxiDomus, a brand of Noventia s.r.l. Email: [email protected] Address: Largo Garibaldi, 26 Guardiagrele (CH) 66016 Italy